Jai Mata Di Company
Jai Mata Di Company
Read our Refund and Returns Policy for damaged or incorrect natural stone deliveries. We offer fair replacements and partial refunds on valid claims.
At Jai Mata Di Company, we take great care to ensure that every product is manufactured, inspected, and packed with precision. However, we understand that issues may occasionally arise. This Refund and Returns Policy outlines our approach to handling such cases fairly and transparently.
Since we deal in natural stone products that are heavy, customized, and often exported internationally, returns are only accepted under the following conditions:
The item delivered is not as per the confirmed order/specifications
To be eligible, you must notify us within 3 days of receiving the shipment, along with photos or videos as evidence.
We do not accept returns in the following cases:
Minor color or texture variations common in natural stone
Custom-made or special size orders
Delayed notifications (after 3 days of delivery)
Improper storage/handling at the buyer’s end
Natural variation is a hallmark of genuine stone, and minor differences are expected and celebrated.
If your return request is approved:
A replacement will be arranged for the affected items in the next shipment
In select cases, a partial refund or credit note may be issued
Refunds (if approved) will be processed via bank transfer within 7–10 business days
Simply call us or fill out the contact form and one of our sales specialists will be in touch